// Resource centre
Toolbox
Quickly access the essential resources to install Prim Logix, get support, check the online help and manage your requests.
24/7 support
7 servers
// Quick access
All your resources in one place.
Training request
Submit a Prim Logix training request. Check our modules before planning.
Licence changes
Submit a request to add, remove or change licences.
Online help
Browse the Prim Logix documentation and user guides.
Report a problem
Describe your problem and the steps that led to it so we can help you effectively.
Webinars
Watch the available Prim Logix webinars.
Service status
Check the connectivity and real-time status of the Prim Logix servers.
// Installation
Install Prim Logix on a workstation.
Download PRIM Installer, open the compressed file, extract the executable, then follow the installation steps. On first launch, some access rights may be needed to register the workstation.
- Download PRIM Installer
- Open the compressed file
- Extract PRIMInstall.exe
- Run the installation
- Choose the language
- Finish the installation
- Update PRIM with the access provided by the Prim Logix team
Need help?
If the installation is blocked, first check whether an antivirus is blocking the executable or whether a restart is required after the drivers are installed.
Windows prerequisites
Most workstations already have them installed. Only download them if the PRIM installation fails or if a message tells you to.
// Support
Need urgent assistance?
For an emergency, contact our support team.
Evenings, weekends and holidays: dial extension 5.
Phone
extension 1
Toll-free
extension 2
// Before contacting us
Please have this information ready
Your company name
Your PRIM username
The workstation involved
A screenshot of the error message, if applicable
A short description of the steps that led to the problem
// FAQ
Where can I download the PRIM installer?
Click the “Download the installer” button in the header or in the Installation section.
What if the installation is blocked by the antivirus?
Add an exception for PRIMInstall.exe in your antivirus software, or temporarily turn off real-time protection during installation. Contact your IT administrator if needed.
How do I request training?
Click the “Training request” card, select the module you want from the list and fill in the form. Check our training modules before submitting your request.
How do I request a licence change?
Click the “Licence changes” or “Support forms” card, select the “Licence changes” form and fill in the required information. Our team will process your request as quickly as possible.
Where can I find the online help?
Click the “Online help” card to open the PRIM documentation on aide.primlogix.com, with keyword search and screenshots.
What should I do in an emergency outside regular hours?
Dial +1 514-317-4627 or +1 844-849-7746 and choose extension 5 for evenings, weekends and holidays.