PRIM LOGIX FREQUENTLY ASKED QUESTIONS

F.A.Q.

Where are hosted my data?

Your data are hosted on our North American servers that meet high security standards.

Which package should I choose?

There is a version of PRIM Logix adapted to each type of company. We recommend that you make a call or take a demonstration with our specialists to evaluate your needs: Demonstration

Why should I attend a demo before buying the software?

We recommend to make an appointment with a member of our team for a demonstration or a at least a small presentation of PRIM Logix. You will be able to see the software in action and choose the right functions for your needs. Our experts can quickly customize the software for you.

Does PRIM Logix also take care of my payroll ?

PRIM stops its work on generating your raw pay data. These  can then be transferred to the accounting software of your choice. Contact us to know if your accounting software is compatible to transfer the data automatically to it.

Is my data in a private database?

Each of our clients obtains its own database instance to ensure the security of their data.

What is integration?

Integration is an essential service that allows you to configure PRIM Logix to meet the specific needs and processes of each of our clients. PRIM Logix can not be used without the integration team. We offer two integration formats: Basic and customized integration.

What does basic integration include?

Basic integration includes full configuration of your software to make it functional, including the following custom variables:

    • Types of position
    • Training
    • Regions of work
    • Language
    • Customer type
    • Change of terms used
    • Salaries and Billing Rates
    • Configuration of PRIM web (If applicable – Visual and Terms of Use)

What does customized integration include?

Customized integration includes complete configuration of functions or reports exclusive to your company that are not included in the basic integration. Here are some custom features added :

    • Automating e-mails
    • Cost-Effectiveness Reporting
    • Complex recruitment processes
    • Translations
    • Automatic license expiration reminders
    • E-mails including shares related to the bank of candidates
    • Complex billing methods
    • Advanced web platform configurations

If I stop using PRIM Logix, what happens to my data?

Customized integration includes the delivery of a complete archive of your data in the event of contract termination, followed by the deletion of your information from our servers.

What are the compatible devices for using the software?

It is possible to install PRIM Logix on a computer using windows 8.1 or more, or on a Mac via a gateway interface and Office 2013. The PRIM web platform is available on both Windows and OsX computers as well as on various tablets and smart phones.

How many licenses do I need?

One user per license can be connected at a time. It is possible to connect from different computers, but only one session/license can be open at a time.

Can I import a list of existing candidates?

Yes, this service is offered in custom integration options. Some additional costs will apply.

How does sending SMS work?

SMS is sent using our partner provider: Twillio and Plivo. Our SMS system synchronizes with your Twillio and Plivo account.

What are the different training options available?

A free online training center is accessible 24/7. We also offer individual training for more specific needs. For this service, some additional costs may apply.

Can we synchronize emails?

With PRIM Logix, it is possible to synchronize any e-mail address, such as Outlook, Gmail or Hotmail.

Is the system compliant with the laws of my country?

PRIM Logix is agnostic about accounting laws and will be configured to the level of security and reporting required in order to be functional all over the world.

Is it possible to add different types of users?

Different user groups can be defined in PRIM Logix such as Management, Accounting and Dispatching. The user groups can be customized to reflect your requirements.

How much time is required to integrate the software into my business?

Custom integration time will vary according to the needs of your company. The complete software configuration may take between 2 to 3 days, or up to several weeks depending on your custom needs.

FAQ Primlogix

Do you have any questions about PRIM Logix temporary staffing and recruitment software?

Don’t hesitate to contact us: 1-844-849-7746

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Contact info

201 Saint-Louis Street Local 103, Saint-Jean-sur-Richelieu, Quebec J3B 1X9

1 844-849-7746

info@primlogix.com

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